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OIF Policies

Shipping and Live Arrival Guarantee

The Ontario Invert Farm (OIF) offers a Live Arrival Guarantee on all live animals shipped within Canada, provided the following conditions are met:

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  • Any dead-on-arrival (DOA) specimens must be reported to OIF within six (6) hours of delivery.

  • Clear photos or video evidence of the deceased specimen(s) must be provided within that time frame.

  • Claims submitted after the six-hour window, or without sufficient documentation, will not be eligible for LAG consideration.

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The Live Arrival Guarantee does not apply to shipping delays caused by the carrier, as these are beyond our control. Once an order has shipped and the customer has received tracking information, it is the customer’s responsibility to monitor the shipment and ensure timely retrieval upon delivery. Failure to do so may void the LAG.

If a claim is approved, OIF will offer a replacement or store credit at our discretion. Shipping costs are not refundable.

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Shipping Schedule & Order Cutoff

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  • Shipping days: Monday and Tuesday

  • Order cutoff: Friday at 6:00 PM (local time) for shipment the following week

  • Orders placed after the cutoff will ship the next available shipping week

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This schedule helps us minimize delays and reduce time spent in transit for live animals.

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Shipping Locations

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  • OIF ships live invertebrates Canada-wide, serving customers in all provinces.

  • Live animals are not shipped internationally.

  • Supplies and non-living items may be shipped internationally.

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Temperature-Controlled Packaging

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To ensure the safety of live animals during transit:

  • WINTER SHIPPING (October 15 – April 30):
    Insulated boxes and heat packs are mandatory and automatically included in shipping costs.

  • REGULAR SHIPPING (May 1 – October 14):
    Heat packs or cooling packs may be required depending on current or forecasted weather conditions.

    • If temperature control is deemed necessary, the customer will be notified of the requirement and associated cost.

    • If the customer declines temperature-control packaging, the Live Arrival Guarantee is void.

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OIF reserves the right to delay shipment if weather conditions are unsafe for live animals.

Store Policies: Store Policies
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